PathwayNotes Retention Watch: Re-Engage Inactive Clients

Retention Watch — How to Re-Engage Clients Who've Gone Quiet

Between-session engagement is one of the strongest predictors of therapeutic progress — and one of the easiest things to lose without noticing. Retention Watch catches the drop-off before it becomes a pattern.

Any client inactive for three or more days appears here. Hit Nudge All to send a warm push notification to all inactive clients at once. Individual clients can be nudged using the bell icon next to their name. One nudge per client per 24-hour window. The panel notes personalized nudges increase re-engagement by 40%.


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