Clinician Tools
Nudge All Button Showing an Error
A single misconfigured client account in your Retention Watch list can prevent the entire batch nudge from completing. Try nudging clients individually using the bell icon next to each name to identify which account is causing the issue. Once ...
A Client Isn't Receiving Nudge Notifications
Two checks. First, confirm the client has notifications enabled for PathwayNotes in their iPhone Settings. Second, check whether you've already nudged this client within the past 24 hours — PathwayNotes enforces a one-nudge-per-day limit per client. ...
An Assessment Is Stuck on Pending
The most likely cause is the client hasn't seen it. Check in with them and ask them to open their Messages screen — the assessment appears there as a card with a Fill Out button. If they say they don't see it, resend from the Assessments tab using ...