Nudge All Button Showing an Error
A single misconfigured client account in your Retention
Watch list can prevent the entire batch nudge from completing. Try nudging
clients individually using the bell icon next to each name to identify which
account is causing the issue. Once isolated, contact PathwayNotes support with
the affected client's name or ID.
Related Articles
A Client Isn't Receiving Nudge Notifications
Two checks. First, confirm the client has notifications enabled for PathwayNotes in their iPhone Settings. Second, check whether you've already nudged this client within the past 24 hours — PathwayNotes enforces a one-nudge-per-day limit per client. ...
How to Report a Bug
Tap Help and Support in your Profile settings and submit a support ticket. Include: • What happened — describe it clearly. • The exact steps you took before it occurred. • Your device model and iOS version. • A screenshot of the error or unexpected ...
Login and Authentication Issues
Can't sign in Double-check both the email and password — both are case-sensitive. Copy-pasting from the invitation email is always more reliable than typing manually. Clients should use credentials from their therapist's invitation, not a ...
Content Not Syncing Between Devices
PathwayNotes syncs automatically when online. If something isn't appearing on a second device, confirm both are connected to the internet. Close the app fully and reopen it — a fresh launch usually triggers a sync. If content is still missing, sign ...
Push Notifications Not Arriving
Open iPhone Settings, scroll to PathwayNotes, tap Notifications, and confirm Allow Notifications is on. This is the most common cause and the fix takes thirty seconds. If notifications are already enabled and still not arriving, sign out of ...