PathwayNotes Login Issues: How to Fix Sign-In Problems

Login and Authentication Issues

Can't sign in

Double-check both the email and password — both are case-sensitive. Copy-pasting from the invitation email is always more reliable than typing manually. Clients should use credentials from their therapist's invitation, not a self-created password.

Still locked out? Hit Forgot Password, enter your email, and follow the reset link. Check your spam folder if it doesn't arrive.

Account says it doesn't exist

Confirm with your therapist or practice that your invitation was sent to the exact email address you're entering. A single character difference means the account won't be found.


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