PathwayNotes Privacy Policy Explained

Privacy Policy

The PathwayNotes Privacy Policy explains how personal information may be collected, used, stored, protected, corrected, deleted, or deactivated when someone uses PathwayNotes.

Information that may be collected

PathwayNotes may collect information such as name, email address, phone number, account details, business or practice information, login and usage information, payment-related information when applicable, and information submitted through PathwayNotes forms or services.

How information may be used

Information may be used to provide the service, customize the experience, respond to questions, manage accounts, support billing or service needs, communicate with users, and improve site or service functionality.

The Privacy Policy states that mobile information is not shared with third parties or affiliates for marketing or promotional purposes. It also states that PathwayNotes forms are HIPAA-compliant and intended to protect electronic personal health information, or ePHI.

Correction and deletion

Users may contact PathwayNotes to correct inaccurate personal information or request deletion/deactivation where applicable. Some residual information may remain in backups or deletion records.


    • Related Articles

    • AI Usage Policy

      PathwayNotes uses AI-supported features to help clients reflect between sessions and help clinicians review, organize, and respond to client activity. What AI may support AI features may help with: Journal prompts Reflection Insights Follow-up ...

    • Terms of Service

      The PathwayNotes Terms of Service explain the rules and responsibilities that apply when someone uses the PathwayNotes website, mobile app, clinician dashboard, AI features, messaging tools, and related services. What the Terms cover The Terms cover ...

    • Business Associate Agreement

      The PathwayNotes Business Associate Agreement, also called a BAA, explains HIPAA-related responsibilities when a covered entity uses PathwayNotes in connection with protected health information. Who the BAA applies to The BAA applies to covered ...