PathwayNotes AI Usage Policy Explained

AI Usage Policy

PathwayNotes uses AI-supported features to help clients reflect between sessions and help clinicians review, organize, and respond to client activity.

What AI may support

AI features may help with:

  • Journal prompts
  • Reflection Insights
  • Follow-up questions
  • Weekly and monthly summaries
  • Client profile support
  • Session preparation
  • Draft replies
  • Session summaries
  • Proofreading clinician-written text
  • Content Awareness Flags
  • Engagement and activity patterns

What AI output means

AI output is content generated, summarized, modified, or surfaced by automated systems. It may help organize information, identify themes, or support reflection, but it should not be treated as a clinical conclusion.

What AI does not do

PathwayNotes AI does not:

  • Diagnose
  • Prescribe
  • Create treatment plans
  • Provide therapy
  • Determine suicide risk
  • Replace clinician judgment
  • Provide crisis intervention
  • Guarantee emergency response

AI can be wrong

AI output may be inaccurate, incomplete, biased, misleading, or inappropriate. It may misunderstand context, miss important details, or flag something incorrectly.

Clinician responsibility

Clinicians should review, edit, and apply their own professional judgment before using AI-generated content in care, documentation, or communication.

Client responsibility

Clients should not rely on AI output for decisions about medication, treatment, safety, self-harm, harm to others, or emergencies.

Crisis boundary

PathwayNotes is not a crisis service. If someone is in immediate danger, call 911, call or text 988, or contact the appropriate local emergency service.

Related full documents

Terms of Service:
https://pathwaynotes.app/terms-of-service/

Business Associate Agreement:
https://pathwaynotes.app/baa/

    • Related Articles

    • Privacy Policy

      The PathwayNotes Privacy Policy explains how personal information may be collected, used, stored, protected, corrected, deleted, or deactivated when someone uses PathwayNotes. Information that may be collected PathwayNotes may collect information ...

    • Terms of Service

      The PathwayNotes Terms of Service explain the rules and responsibilities that apply when someone uses the PathwayNotes website, mobile app, clinician dashboard, AI features, messaging tools, and related services. What the Terms cover The Terms cover ...

    • Business Associate Agreement

      The PathwayNotes Business Associate Agreement, also called a BAA, explains HIPAA-related responsibilities when a covered entity uses PathwayNotes in connection with protected health information. Who the BAA applies to The BAA applies to covered ...