PathwayNotes Content Awareness: How Crisis Detection Works

How Content Awareness Flags Work

WEB APP ONLY

Content Awareness Flags are a clinician web dashboard feature only. They do not appear in the iPhone app for clinicians or clients.

Content awareness runs silently on every journal entry and message submitted. The AI scans for language patterns associated with distress or risk — suicidal ideation being the most common trigger — and flags it immediately in the clinician's web dashboard when something is detected.

For clinicians: the flag appears in the Content Awareness panel on the Dashboard and on the client's profile. Acknowledge and go to messages logs your review and opens the client's conversation.

For clients: this process happens entirely on your therapist's side. You're not notified when something you write is flagged. The system exists to ensure your therapist doesn't miss something clinically significant.

SAFETY BOUNDARY

PathwayNotes is not a crisis service. If you're in distress right now, contact 988 (Suicide and Crisis Lifeline in the US), call 911, or go to your nearest emergency room.


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